Dear customers, please refer to the following terms and conditions of work with the "Vmeste" agency.


Ordering Information:

1. Orders are received only via e-mail, instant messengers such as:

2. Processing of the order is being started only after full payment if other conditions previously not accepted.

3. Before starting the work order manager must approve with customer order parameters and characteristics.

4. The customer is obliged to read the parameters and characteristics of the product and approve them by the e-mail.

5. After order is approved by the customer no refunds are made.

6. The layouts for the manufacture of customer products can be provided by the customer, as well as designed by the agency for additional cost.

7. In the case of providing of the layout by the customer manager must check the general technical requirements of the layout (but we are not responsible for a full layout quality) and send previews for approval and agreement with the customer.

8. The layout should meet the general specifications:

9. Depending on the printing technologies and production features, the manager must prescribe the exact parameters for the layouts.



1. Dates are approved at the time the order is put into operation, excluding holidays and weekends.

2. Dates may vary from seasonality, production load and accounting of weekends and holidays, about which the manager is obliged to inform the customer in writing or orally.

3. The launch conditions, terms and payment of urgent orders are negotiated individually.

Important: we work on 100% prepayment of the order, unless otherwise agreed with the manager.

Delivery MethodsDelivery is carried out by any carrier convenient to the customer at his expense, unless other conditions have been agreed upon in advance. The main delivery methods: TnT, FedEx and DHL.

Return policy and the exchange of products and services

1. Claims for products that have been delivered to the customer, the delivery service is accepted in writing form with the provision of photos or video materials.

2. In the event that minor product defects are identified, the client may agree with the agency on options for resolving disputes:

3. If significant deficiencies that cannot be corrected (marriage) are identified, the client may agree with the agency on options for resolving disputes:

Description of a significant deficiency (according to Article 1 of the Law of Ukraine "On Protection of Consumer Rights" of 05/12/1991):

A significant deficiency is a deficiency that makes it impossible or unacceptable to use the product in accordance with its intended purpose, which arose due to the fault of the manufacturer (seller, contractor), if after its elimination it appears again for reasons independent of the consumer and is endowed with at least one of the following symptoms :


List of good quality products, which can not be exchanged (returned):

(Resolution of the Cabinet of Ministers of Ukraine on March 19, 1994 № 172).